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Video recording of the panel discussion "Service and Operation: How to Reduce Costs and Increase Resources"

15 December 2025

The panel discussion "Service and Operation. How to Reduce Costs and Increase Resources" was held as part of the conference "How Gas Power Market Participants Can Profit in 2025-2026. Trends. Risks. Opportunities."

Key Points of Discussion

1. Service determines the effectiveness of the entire project.

Selling equipment is just the beginning. The bulk of the cost of ownership comes from service: commissioning, scheduled maintenance, repairs, spare parts logistics, and parameter monitoring. Companies that control service essentially control the project.

2. The lack of an in-house service team is a risk to the business model.

Participants emphasized that if a company does not manage commissioning, repairs, and monitoring, it is not a full-fledged market player and becomes a reseller. Operational reliability is a key criterion for a company's maturity and a key customer demand.

3. Commissioning Quality.

Many problems begin not with the engine, but with the commissioning process: how the installation was performed, what components were used, whether procedures were followed, whether there are uniform parameter standards.

4. Practical Cases: Monitoring as the Foundation for Sustainable Operation.

Real-world examples have shown that any lack of attention to telemetry or a failure to monitor inevitably leads to a cascade of failures. Remote monitoring and regular service visits should be the norm.

5. The Customer's Role in Operational Risks.

It is not uncommon for customer decisions to create threats to equipment operation: skimping on consumables, using unsuitable parts, or hiring untrained specialists. Service companies are forced not only to maintain equipment but also to prevent operational errors.

6. Differences in Requirements: Corporate vs. Small Business.

Large enterprises demand transparency, SLAs, and formalized processes. Small businesses operate faster, but often without regulations. Corporate sectors set standards, while small businesses remain a high-risk area.

7. Data standardization is key to market growth.

Participants agreed that the industry needs unified input checklists, common parameter terminology, and a unified telemetry structure to improve predictability.

Moderator: Ruslan Kuznetsov, Heat&Power exhibition ambassador, blogger, author of the "GPU Duty Officer" channel, and founder of the "GPU Portal" community.

15 December 2025